Privacy Policy

Core philosophy

Your privacy is important to Verdel Instruments Limited.

We will only use your information to provide the products and services you have requested from us, and/or to keep you informed about the products and services we offer.

The protection, confidentiality and integrity of your data is one of our primary concerns.

This privacy notice explains what information we collect from you and how we use this information.

Our services

Verdel Instruments provides software, analytical and engineering services for a range of mass spectrometers and related applications. We do this using our own hardware and software in conjunction with hardware and software from a range of third party suppliers and partners.

What information do we collect?

We need certain information to be able to work with you and to keep you informed of updates and news about the products and services we offer. You provide some of this data directly, for instance contact details, when we work with you, sign up to our newsletter, or respond to our marketing activities. Additionally, we receive some of your data indirectly through our partner’s activity, for example, where partners sell only via organisations such as ours, rather than directly, and pass on data to us.

We also collect certain data through cookies and similar technologies (e.g. web beacons, tags, device identifiers). Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. We register your interaction with our services in order to improve our website, content and services. Please note, you can manage your cookie preferences through your browser settings.

How do we use your data?

We only use your data for the purposes for which it was collected and, where relevant, to meet legal obligations. We use your data for the following purposes:

Customer support. We use your information to support you in your use of the products and services we sell.

Marketing. Our marketing communications with you are via email, other electronic media, or events. You have the right at any time to stop us from contacting you for marketing related purposes. Depending on your preferences, you can unsubscribe, from our newsletter and email campaigns, or contact us at

Legal obligations. We may process your information in relation to a legal obligation. This includes cases where we must comply with requests from relevant legal authorities, administrative obligations and in cases involving legal disputes.

Maintenance, development and incident management. If you experience issues with the products or services we sell, we may need to process some of your information, in order to resolve the issue. We may also use your information in relation to certain system development processes, for instance, if we move customer data to a new database.

General business process execution, internal management and management reporting. To be able to run our business, we also use your information for general business processes. This includes processing your information for archiving, account management and other administration related purposes, management reporting or processing in relation to audits.

With whom do we share your data?

We share your personal data with partner organisations with whom we conduct joint marketing activities, such as trade shows. We will never share your direct contact information or analytical data with third parties without your expressed consent.

Where is your data processed?

Your personal data is processed by our staff in the United Kingdom. We may also share data with our respective partners and suppliers in the context of operating our business, providing our services and other processing purposes as outlined in this Privacy Notice.

To the extent any other data will be transferred to a country outside the European Union or an international organisation, we will make sure that this only happens to such countries and international organisations that ensure an adequate level of protection, have put appropriate safeguards in place to protect your data and your rights in accordance with the EU privacy law (GDPR), or as is otherwise allowed under the GDPR.

How long do we keep your personal or analytical data?

We will retain your information only for as long as is necessary for the purposes for which the information was collected, or as long as is required pursuant to law. For example, analytical data will only be held for the length of any agreed upon collaboration with Verdel.

Data may be retained longer in cases where it is used in relation to a legal claim or is used in relation to a valid legal process.

Accessing and managing your data

You can query, amend, or delete your data by contacting Verdel instruments or emailing

Lawful basis for data processing

We only collect and process your data when there is a lawful basis to do so. The lawful basis we rely on in this respect includes:

Contract: the processing is necessary to perform your contract;

Legitimate interest: for example, i) a legitimate commercial interest to process certain of your data, e.g. for running our business and the purposes of certain forms of marketing ii) to archive certain account information to facilitate your working with us in the future; or iii) if there is a legitimate interest from business or security perspective, e.g. to prevent fraud or abuse of our services, or for purpose of network and information security of our IT systems

Legal obligation: the processing necessary to comply with a legal obligation, e.g. the legal requirement to keep administrative records for a certain period of time, or the legal obligation to share certain data on a police order for criminal investigation purposes;

Consent: where you gave us consent to process the data concerned, for example ‐ if applicable ‐ to share your data with our partners for commercial purposes.

You have the right to withdraw your consent at any time, by contacting the Verdel instruments. We will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. We will not be under the obligation to reverse the processing.

Questions, concerns and complaints

If you have questions or concerns about the way in which we use your data, please contact Verdel Instruments.



This Cookie Policy explains how Verdel Instruments Limited (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at, (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Verdel Instruments) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit or

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.


Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel . You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at or by post to:

Verdel Instruments
Suite G1/G2, Building 3
Watchmoor Park
Riverside way
GU15 3YL
United Kingdom

Phone: (+44)0333 023 6561